Not so small “small print”, because we want to be transparent about our policies with you.

Who we are

Hydraulic Planet is a trading style of HACI Ltd Hose & Couplings Ireland Registered Company in Ireland. Company number: 369626


Placing an order within this website includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a Hydraulic Planet director. Reference herein to goods shall include all goods and services sold to you.

drawings & specification

All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided. Images are for illustration purposes only.


Any performance details given are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a Hydraulic Planet director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.


Any times quoted for dispatch are from the receipt by Hydraulic Planet of an order to proceed. Elapsed times of dispatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them.

delivery promises

Delivery promises are made in good faith and are given conditionally upon our being able to secure the necessary labour, materials and processing, and without responsibility for delays arising through risks and uncertainties of manufacture, strikes, etc.

out of hours service

Hydraulic Planet does not currently offer “out of hours service”.


For your protection and for our training purposes please note your call may be monitored and recorded.


No claim for damage in transit or for shortage in delivery can be entertained under any circumstances unless notice in writing is given to the appropriate carrying Authority (Road, Rail or Post) and to us within 3 days of receipt of goods. Where goods are accepted without being checked, the delivery book should be endorsed “Not examined or counted”. Packages arriving in a damaged condition should be signed for as “damaged” and where goods, which have been advised, have not arrived within twenty-one days we must be advised in order that we may secure redress from the carrying Authority


Whilst every care is taken to ensure that the goods are satisfactory, they are sold with all faults. If, nevertheless any article is found to be defective within a reasonable period of delivery, it should be returned to our works for examination, and at our discretion it will be replaced or repaired. In no circumstances whatsoever do we accept any liability for direct or consequential loss or damage, including claims for death or personal injury attributable, directly or indirectly, to our goods. Defective goods must be first reported, then returned to us promptly at the following address: Hose & Couplings Ireland, Waterunder, Mell, Drogheda, Co.Louth, A92 DD35, Ireland. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.


You are specifically required to examine the goods and any query relating to the delivery must be notified within 3 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 3 days of the date of invoice. No credits will be raised outside of this time period.


Hose & Couplings Ireland, Waterunder, Mell, Drogheda, Co.Louth, A92 DD35, Ireland. Goods supplied cannot be returned for credit without our permission. A minimum handling charge of 20 per cent will be made on accepted returned (carriage paid home) in new condition. Requests by you to return goods to us will be accepted subject to a handling charge of 20 per cent if all the following criteria are met: 1. the goods are unused and are sourced from the Hydraulic Planet catalogue. 2. the goods are in a resalable condition. 3. the goods were invoiced within 10 days of the date of return. 4. the return must include a Hydraulic Planet return number. Goods returned without a returns number will be transferred to our Customer Collection Point and you will be notified to collect the goods within 7 days. 5. Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included. 6. single line returns of less than €10 will not be processed. For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Hydraulic Planet cannot accept responsibility for returns forwarded by customers using their own carriers. Hydraulic Planet is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the hydraulic Planet website. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.


Cancellation of orders cannot be accepted without our consent. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.


The Contact shall be deemed to be a Contract made in Ireland and shall in all respects be governed by and construed in accordance with Irish Law


All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. All Web/App orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.


All goods supplied by us to you remain the property of hydraulic Planet until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue. Where in the respect of any goods the subject of any sale made by the Company, the Company delivers to the Customer a guarantee given by a manufacturer or any other supplier of the goods the Company shall not be bound by any such guarantee and shall not be liable for the observance of or the failure to observe the terms of any such guarantee for the purposes of this condition guarantee has the same meaning as in the Sale of Goods and the Supply Service Act 1980. The subject of the sale shall not pass to the Customer until the full amount of the purchase price has been discharged. In default of payment title shall remain with the Company and pending payment in full by the Customer the Company shall be entitled to re-possess the goods without notice.


In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods. Hydraulic Planet owns copyright in respect of this catalogue and its whole or partial reproduction without Hydraulic Planet’s prior written consent is strictly prohibited.


In order to utilise any images or videos prior consent must be sought in advance. For further information, please contact Hydraulic Planet.